Frequently Asked Questions

Livescore FAQ — answers to all your questions, right here

From betting and account management to payments and live scores — find answers to all your questions on this page.

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Table of Contents
Account Login & Security Deposit Withdrawal Betting Bonuses & Promotions Sports Support
Account Questions

Opening an account on Livescore is quick and easy. on the registration page and enter your name, email, mobile number, date of birth, and a strong password. After submitting the form, a verification link will be sent to your email. Clicking the link will activate your account instantly. The whole process takes just 2–3 minutes. Please note, only individuals aged 18 or above are eligible to register.

At Livescore, each individual is allowed only One account to open. If a person holds multiple accounts, all of them will be closed and all bonuses will be forfeited. Please provide accurate information during registration, as incorrect details may cause issues during identity verification.

KYC verification is mandatory before withdrawing. You will generally need: National ID (NID) or passport photo, a selfie photo, and a utility bill or bank statement as proof of address. Verification is completed within 48 hours of document submission.

Contact the support team to temporarily or permanently close your account. Make sure to withdraw your balance before closing. If you're looking to close your account due to a gambling problem, please visit our Responsible Gaming Visit this page — self-exclusion options are available there.
Login & Security

First, make sure you're entering the correct username/email and password. Check whether Caps Lock is on. After 5 failed attempts, your account will be locked for 30 minutes. on the login page Reset your password using the "Forgot Password?" link. If you still have trouble, contact support.

No, 2FA is not mandatory — however, strongly recommended. Once enabled, an OTP will be sent to your mobile each time you log in. Even if someone knows your password, they won't be able to access your account. You can easily turn this on from your Account Settings.

If you did not log in yourself, then Change your password immediately and notify our support team. Log out of all active sessions from your Account Settings. We're fully committed to protecting your account in situations like this.
Deposit Questions

Livescore supports the most popular payment methods used in Bangladesh: Mobile Pay, Nagad, Rocket, Bank Transfer and cryptocurrency. Deposits are instant across all methods. For more details, visit Financial transactions page.

The minimum deposit varies by payment method. For Mobile Pay and Nagad, the minimum is typically BDT 500 can be used to make deposits. Minimum amounts may vary for bank transfers. For the latest information, Transactions page Check here.

Deposits are usually instant. If it takes more than 15 minutes, take a screenshot of your payment and contact support. Providing your transaction ID will help resolve the issue faster. Bank transfers may take 1–3 business days.
Withdrawal Questions

Withdrawals to Mobile Pay and Nagad typically within 1–24 hours to process. Bank transfers may take 1–3 business days. KYC verification is mandatory before your first withdrawal. For more details, Financial transactions page.

The minimum withdrawal amount is generally BDT 500. However, this may vary depending on your payment method and account type. Before withdrawing, make sure you have met the bonus wagering requirements.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, mismatched deposit and withdrawal methods, or an issue with your account. Contact support to find out the exact reason.
Betting Questions

Live betting lets you place bets in real time on matches that are already underway. You can bet after the match has started, with odds that shift from moment to moment based on how the game unfolds. Match Odds Browse the live match list on the page. Quick decisions are key here.

Bets generally cannot be cancelled once placed. However, in some cases Cash Out This feature lets you cash out part or all of your winnings before a match ends. The Cash Out option is available on selected events.

Yes. If a match or event is cancelled, your full stake is generally refunded to your account. For parlay bets, the cancelled leg is counted at odds of 1.00. Terms & Conditions page for full details.

Maximum bet limits depend on the sport type and the event. High Roller Higher limits and exclusive benefits are available on your account. Limits for specific events can be found on the bet slip.
Bonuses & Promotions

A welcome bonus is available on your first deposit after registering. Register, make your first deposit, and meet the bonus activation requirements. For the latest bonus offers, visit Promotions page View.

The wagering requirement is the number of times you must bet with your bonus before you can withdraw it. For example, a ৳500 bonus with a 5x wagering requirement means you need to place ৳2,500 in bets. The terms for each bonus on the Promotions page are listed in full.

Yes! With Livescore's referral program, both you and your friend receive a bonus when they sign up using your referral code. Once your friend makes their first deposit, the credit will be added to your account. on the Rewards page All the details are there.
Sports Questions

You can bet on over 100 sports including cricket, football, kabaddi, tennis, basketball, volleyball, hockey, and badminton. Special markets are available for popular cricket and football matches in Bangladesh. On the Sports page View all events.

Absolutely. Betting markets are available for all major tournaments including the ICC Cricket World Cup, T20 World Cup, IPL, BPL, and Asia Cup. You can bet on match winners, toss results, top run-scorers, and much more. Match Odds View.
Support Questions

Livescore support is available 24/7: Live Chat (bottom-right corner of the website), Email: support@livescore-jit.com. Support is available in Bengali, so feel free to reach out in your own language.

Send a detailed message to our support email. Including your account number, a description of the issue, and screenshots will help us resolve it faster. We typically respond within 24 hours. More complex issues are resolved within 72 hours.

Livescore is committed to responsible betting. If you feel you're losing control over your betting, please visit our Responsible Gaming page. There you'll find deposit limits, self-exclusion options, and links to professional support.
Why Livescore choose?

The reason millions of Bangladeshis come back to Livescore every day.

Real-time live odds

Watch odds update every second. Bet at exactly the right moment in any live match.

Safe & Trusted

SSL encryption, a licensed platform, and transparent payment processes are all fully ensured.

Mobile-First Design

Works seamlessly on any smartphone — full access without a separate app.

Fast Payments

Instant deposits and fast withdrawals with local payment methods including Mobile Pay and Nagad.

Great Bonuses

Welcome bonuses, cashback, free bets — regular promotions available to all members.

Support in Bengali

Get support in Bangla 24/7. Reach us anytime via live chat or email.

Still have questions? We're here

If you can't find your answer in the FAQ, reach out to us directly.

Live Chat

Start a chat now for instant help. Average response time is 2 minutes.

Email Support

Support@livescore-jit.com — you'll receive a reply within 24 hours.

Terms & Conditions

For full terms and conditions, visit Terms & Conditions page View.

Responsible Gaming

To get help with a betting issue, this page View.

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